Frequently Asked Questions
Right from order acceptance to the delivery and further services assistance offered by WISE, everything will be seamless.
This is where a brand scores over the local dealers or installers. While it is a pain to pay a little extra, so it is perfectly fine to bear that extra cost for warranty benefits and any assistance you might need in the future.
Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept products with any physical damage, defect. You have the option of either refusing or accepting delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, luminousonlineups. Would be at liberty not to replace or refund the order.
Initiate return: Write a mail at firstname.lastname@example.org or by contacting us on our Sales Support Phone No 9686127788, mentioning following details:
- Order No
- SKU / Product you want to return
- Clear images of the product and packaging highlighting the issue
- Invoice Copy
- Copy of canceled Cheque (if payment was done in COD / Cheque/bank transfer). If canceled Cheque is not available share account holder’s name, account number, bank name, and IFSC Code of the branch
Reverse Pickup / Self-ship: Once your return request is accepted, you will be requested to repack the product with original packing and invoice. In case a reverse pickup facility is not available at your location, please ship the package to our pre-informed location by courier service. The courier charges would be reimbursed.
Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refund only after we are satisfied with the genuineness of the return request and the condition of the product. In case we find that the above guidelines are not met, we will return the product to you without replacement/refund.
Replacement / Refund: The replacement product will be shipped to you within 7-14 working days. If the replacement can’t be provided we will refund the entire amount.
Due to the nature of our products, we discourage the returns post satisfactory product delivery. However, if there is an issue with the product we will be happy to assist you with the right solution like a replacement or the service as the case may be.
We will replace your products within 2 days from the day of delivery at your place. The replacement would be considered in the following circumstances:
The product delivered was different from what you ordered (different model, size, make, specifications, etc.). All the parts of the product should be intact and in a functional state.
The product delivered was damaged or defective or used.
Some parts/accessories of the products were missing.
In all the above cases of product replacement, you will be provided with a fresh product. Refunds will be provided only if we are not able to provide you a replacement product.
Replacement or refund will not be issued under the following conditions:
- The request is made beyond the above specified time frame.
- Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
- You have used the products or product is damaged in some way after the delivery.
- The product is not in the same condition as you received it.
- Any accessory or consumable item which has been used or installed.
- Serial Numbers of the Products are tampered with or missing.
Beyond this time frame, the Products would be repaired as per the service and warranty policy; terms of the original manufacturer of the brand.